Privacy Policy

TILA is a brand operated by Rinlita Group L.L.C-FZ, a company registered in Meydan Free Zone, Dubai, United Arab Emirates, under Business License No. 2649929.01, with its registered address at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

In this Privacy Policy, “we”, “us” and “our” refer to Rinlita Group L.L.C-FZ, the company responsible for operating www.tiladubai.com and processing personal data as described in this policy.

Order and delivery details. When you place an order, our commerce platform Shopify collects your name, email address, telephone number, shipping address and billing address so we can fulfil and deliver your order.

Returns-policy acceptance records. Before payment for a shawl, you are asked to accept our Returns, Exchanges & Product Damage Policy. When you accept, we record the date and time of acceptance, the piece codes in your bag, the policy version, and your IP address and browser information. We keep this record as evidence that the policy was presented to and accepted by you before payment.

Customer account details. If you sign in to “My Account”, your account is hosted and managed by Shopify. Shopify processes your email address and sign-in activity on our behalf.

Contact enquiries. When you use our contact form, we collect your first and last name, email address, optional telephone number, enquiry type and message so that we can respond to you.

Privacy-policy acknowledgement records. Before continuing to your Shopify customer account, we record your acknowledgement of this Privacy Policy, its effective date, the date and time, your IP address and browser information.

We do not store your payment card details. Payments are processed securely by Shopify and its payment providers.

We do not store account passwords. Sign-in to My Account is handled entirely by Shopify, using a one-time code sent to your email.

We do not sell or rent your personal data to anyone.

To process, fulfil and deliver your orders, and to communicate with you about them.

To keep evidence of your acceptance of our returns policy, including the IP address recorded at the moment of acceptance, which may be used to resolve disputes about an order.

To respond to contact enquiries and keep evidence of your privacy-policy acknowledgement.

To meet legal, tax and accounting obligations under UAE law.

We do not use your data for marketing unless you have separately opted in, for example by subscribing to news and offers at checkout or sign-in.

Order and customer-account data is held by Shopify on secure servers, which may be located outside the UAE. Shopify applies industry-standard safeguards to protect it.

Contact-form submissions are stored in Lovable Cloud. Our managed email service also forwards enquiries to our customer-service Gmail inbox when email delivery is available.

Returns-policy acceptance and privacy-policy acknowledgement records are held in our own secure database, accessible only to authorised TILA personnel.

Order and account data is kept for as long as needed to fulfil your orders and to meet legal and accounting requirements.

Returns-policy acceptance records are kept for as long as they may be needed as evidence in connection with an order.

Contact enquiries and privacy-policy acknowledgement records are kept for as long as needed to respond to the enquiry, maintain evidence of acknowledgement and meet applicable legal obligations.

You may ask us to access, correct or delete your personal data, or to stop using it, at any time.

To make a request, email us at info@rinlitagroups.com. We will confirm your identity before acting on a request, and deletion requests are carried out in our Shopify store and in our acceptance-records database.

Please note that we may need to keep certain records where UAE law requires it, for example for tax and accounting purposes.

Essential cookies and local storage keep this website and your shopping bag working. Where advertising is permitted, Meta Pixel (ID 3215327532004817) and TikTok Pixel (ID DBH289JC77UC6FOH5MM0) share page visits and viewed Shopify product IDs, names, prices and currency with Meta Platforms and TikTok respectively, together with browser/device information, IP address and advertising cookie identifiers. TikTok also receives successfully added product IDs, names, quantity, price and currency. These signals support advertising measurement, attribution and ad optimisation. No contact-form information, email address, phone number, customer-account data or automatic advanced matching is sent by this website's Pixel installations.

In regions requiring consent, advertising remains blocked until you accept. If your region cannot be determined, we also ask before loading either Pixel. Elsewhere ordinary advertising measurement may run without a banner, but an explicit rejection or supported browser opt-out always blocks it. An earlier Meta-only acceptance remains valid for Meta, but TikTok waits for acceptance of the updated notice naming both recipients. Accept and Reject are equally available, and you can withdraw or change your choice at any time using Cookie settings on every page. Withdrawal stops future reporting on this browser and other open tabs; it does not undo data already shared. Events blocked when they occurred are not replayed after later acceptance.

Your advertising choice is stored on your device with a random visitor reference, date and time, region and the version of the notice shown. Earlier acceptance evidence is retained when you later withdraw. Clearing browser storage removes this local record. Notice version 2026-10-27-meta-v1 disclosed page visits, viewed product IDs and prices, browser information and cookie identifiers to Meta for advertising measurement and optimisation. Notice version 2026-10-28-meta-tiktok-v2 discloses page visits, viewed product IDs, names and prices, successful bag additions (TikTok), browser/device information, IP address and cookie identifiers to Meta and TikTok for advertising measurement, attribution and optimisation, with no email, phone number or automatic customer matching. Both notices offer Accept, Reject and later changes through Cookie settings, while essential shopping cookies remain active.

Purchases are not reported by this website's buy or checkout buttons. Any completed-order reporting configured through Shopify's Facebook & Instagram or TikTok integrations is handled by Shopify and the relevant platform under Shopify's customer-privacy controls; our storefront connection or browser Pixel installation alone does not confirm that this reporting is enabled. Shopify checkout has its own consent controls and may require a separate choice. Meta and TikTok may process data outside your country; see Meta's Privacy Policy at https://www.facebook.com/privacy/policy/ and TikTok's Privacy Policy at https://www.tiktok.com/legal/page/row/privacy-policy/en for their data practices and rights.

If we change this policy, we will publish the updated version on this page with a new effective date. Material changes will be highlighted on the page.

For any question about this policy or your personal data, contact us at info@rinlitagroups.com.